Amazon’s own Voice Biometric service will be good enough for many end-user organisations and disruptive for the market as a whole.

Announcing the publication of the latest in-depth assessment of the customer contact Authentication and Fraud Prevention market.

How cloud contact centre platforms such as Twilio and Amazon Connect will dramatically increase the adoption of Voice Biometrics for speaker recognition driving significant improvements in caller security and convenience.

Amazon released ‘Alexa Voice Profiles’ this week to help it’s market leading devices recognise which users are speaking in a household. We’ve been looking forward to this for a while and now we know more about it are excited about